Got Questions? We’ve Got Answers
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Ordering is easy—either purchase a gift voucher, click on classes or shop art
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Yes, we’re happy to create a commission or individual products to your taste.
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We take major cards, PayPal, and and Afterpay for your convenience.
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Most orders arrive in 3–5 business days.
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Returns and Refunds — Physical Products We do not accept change-of-mind returns or exchanges for physical products, including original artwork. Please check product descriptions, dimensions and photographs before ordering, and contact us if you have any questions. Your rights under Australian Consumer Law are not affected by this policy. If goods are faulty, damaged, incorrectly supplied or do not match their description, you may be entitled to a repair, replacement or refund under Australian Consumer Law. To request assistance, email shannannicoleartist@gmail.com with your order number, a description of the issue and photographs where relevant. Contact us before sending an item back so we can provide return instructions. Where a product is confirmed to have a problem covered by consumer guarantees, we will cover reasonable return costs. If your order arrives damaged in transit, please keep the packaging and contact us promptly, ideally within 48 hours, with photographs of the item and packaging. This request does not limit your rights under Australian Consumer Law.